Refund Policy for GradMate.ai
- At GradMate.ai, operated by GradMate Solutions, we strive to ensure your satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be issued for payments made for our services.
- This policy applies to subscriptions, one-time purchases, or other offerings available through https://gradmate.ai/ and our related services. By purchasing or subscribing to our Services, you agree to this Refund Policy.
General Refund Policy
- We aim to provide high-quality Services, but we understand that circumstances may arise where you seek a refund. Refunds are evaluated on a case-by-case basis and are subject to the terms outlined below.
Subscription-Based Services
- Non-Refundable Subscriptions: Payments for subscription plans (e.g., monthly or annual subscriptions) are generally non-refundable, except as required by applicable law or as specified in this policy.
- Cancellation: You may cancel your subscription at any time through your account settings or by contacting us at support@gradmate.ai. Upon cancellation, your access to the Services will continue until the end of the current billing period, but no refunds will be issued for the remaining portion of the billing period.
- Free Trial Periods: If you are enrolled in a free trial, you may cancel before the trial period ends to avoid being charged. No refunds will be issued for charges incurred after the trial period ends.
One-Time Purchases
- Service-Specific Refunds: For one-time purchases (e.g., application review, document editing, or consultation sessions), refunds may be issued within 7 days of purchase if: The Service has not been substantially delivered and you notify us of your refund request in writing at support@gradmate.ai.
- Non-Refundable Services: Once a Service has been fully or partially delivered (e.g., a consultation session has taken place or feedback has been provided), no refunds will be issued.
Exceptions
- Technical Issues: If you experience persistent technical issues that prevent access to the Services and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a full or partial refund.
- Service Non-Delivery: If we fail to deliver the purchased Service due to our error, you may be eligible for a full refund.
- Legal Requirements: Refunds will be issued where required by applicable consumer protection laws in your jurisdiction.
Refund Process
- To request a refund: Contact us at support@gradmate.ai within the applicable refund period (e.g., 7 days for one-time purchases).
- Provide your name, order details, and the reason for your refund request. We will review your request and respond within 5 business days.
- Approved refunds will be processed to the original payment method within 10 business days.
Non-Refundable Circumstances
- Refunds will not be issued for: Change of mind after a Service has been delivered or partially delivered, failure to use the Services within the subscription period, or violation of our Terms and Conditions.
- Purchases made through third-party platforms are subject to their respective refund policies.
Contact Us
- If you have questions or concerns about this Refund Policy or wish to request a refund, please contact us at support@gradmate.ai or GradMate Solutions, Alfred, New York, USA 14802.